We at Host-Island wish for our customers to be informed of our hosting policies so that no one is left in the dark about our terms of service. This page has been created so our customers can refer to it if they have any questions or concerns about the rules that we have established as a service-based business.

30-Day Money-Back Guarantee: Host-Island.com has a 30-day money-back guarantee on all hosting accounts. The 30-day period begins on the day that the hosting account is set up. We do not offer a 30-day guarantee on domain registration or search engine submissions.

Transfers: Host-Island has a policy that all domains that are transferred to our servers for web hosting accounts will earn one free month of hosting. The free month will take place after the first paid months of the hosting account's tenure. This means that the person setting up an account will need to pay for at least one month of hosting for all Vacationer, Adventurer and Native accounts and the first three months of all Castaway accounts and the free month will be added at the end of that initial paid period.

Billing: Host-Island.com accepts Visa, Master Card, American Express, Discover, personal checks, business checks and money orders. When paying by credit card, a customer’s account will be set up as soon as the card is verified and the amount clears through our system. When a customer pays with a check, business or personal, they will also have their account set up only when their check is deposited and the amount clears. In the case of a current customer with an account already established whose personal or business check bounces, their account will be frozen and their service deactivated until they successfully make their payment.

All billing statements are done via email. If a customer prefers their bill to be sent to them on paper, or if they wish for a paper receipt, those can be sent out upon request.

Payments of any method should be made between the 1st and 10th day of each billing month. If no payment is received after the 10th day of the billing month, the account will be deactivated until that payment is made. This means that any websites from the account will not be viewable and email POP accounts will be inaccessible.

Customers need to be aware that for any account that has been deactivated, there will be a $25.00 reactivation fee.

If a customer wishes to transfer to another hosting provider, but has not paid their bills, the transfer will be denied until outstanding debts are paid in full.

Customers who pay by credit card can elect to have their payments deducted automatically every month or they can make their payments manually from our payments page. The payment method for a customer’s account may be changed by that customer at any time simply by contacting our billing department. Changes that are made will not take effect until the next billing month.

Advance payments are always accepted on accounts. We ask however that customers specifically state what they are paying for either by including a memo in the mail with their check, or, if paying electronically, by stating in the appropriate text box on our payments page for what the payment is being made.

Host-Island re-sellers are in charge of billing their own customers. Re-sellers who make late payments are subject to the same penalties as all other customers regardless of the status of their customer base.

When a customer terminates their service during a particular billing month, their payment for that month will not be pro-rated and their service may continue until the end of that month if they desire.

When a customer has a dispute about charges made on their credit card or invoiced to them, they have 30 days from the date of that particular charge or invoice to raise these concerns. After 30 days we will not be held accountable for charges that a customer contests.

Technical Support: Host-Island’s support staff is more than willing to help Host-Island customers with technical support for things related to their account, like email POP accounts, server errors, etc. However we will not provide support for issues that are related to our resellers’ customers. We can only provide support for our resellers and our own direct customers.

Even though we are registered FrontPage presence providers, we are not authorized to provide support for issues regarding the actual FrontPage software. We can only answer FrontPage questions that are related to the customer’s actual account. This rule applies for all software that our customers may be using in conjunction with our hosting services.

Questionable Material/Content: Host-Island reserves the right to deactivate any web page located on our servers for reasons of it containing questionable or unethical material or content. We will not deactivate the entire hosting account when this policy is broken. We will only deactivate the particular page or material that is in question and inform the customer immediately of the action.

Forms of this infraction include, but are not limited to, pornography, computer viruses or hacking of any kind, unlawful use of copyrighted materials such as copyrighted mp3 files or photographs, violations of personal privacy, the activity or promotion of gambling and any harassing, harmful or libelous content. We reserve the position of final judges on what is and isn’t acceptable material for our servers.

Be aware that this policy does not violate any first amendment rights as we are a privately owned and operated business and are in no way federally supported. Also be aware that we in no way intend to function as censors and we will not be overtly puritanical when deciding standards of acceptability.

As with any billing period, fees will be due regardless of whether or not an account has been deactivated.

In the case of an account that is set up through a reseller, that reseller will be notified of the questionable material and deactivation and it will be the responsibility of the reseller to inform their customer of the status of their account.

Reseller Policies: In order to gain reseller status, a customer must have at least 5 separate accounts that they are being billed for. They will be responsible to collect their own payment from those customers and we will only work with the reseller on those accounts.

Once a customer has 5 accounts of at least the Vacationer level, all accounts will fall under the umbrella of discounts.

We will do our best to be mindful of when a customer gains the requirements to be a reseller, but if we happen not to notice, it will be the customer’s responsibility to notify us of their newly heightened status.

Spam/Unsolicited Email Policy: Host-Island does not tolerate Unsolicited email or spam in any form. This means that any email POP account that is found guilty of sending out this heinous type of email will be deactivated and the payment of a reactivation fee of $25.00 will be required.

This policy is not limited to email addresses that end with @host-island.com, but it also pertains to all accounts that we are providing a forwarding service for.